Privacy Policy

1. Introduction

Grovintel Agri-Systems LP ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns about our privacy practices, please contact us at hello@grovintel.shop or +1 403 266 0042.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address, and business name when you contact us or sign up for our services.
• Account Information: Login credentials, account preferences, and profile information when you create an account.
• Communication Data: Messages, inquiries, feedback, and any other content you provide when communicating with us.
• Transaction Information: Payment details, billing information, and order history when you purchase our products or services.
• Agricultural Data: Greenhouse measurements, environmental conditions, crop information, and operational data you input into our systems.

2.2 Information Collected Automatically

When you access our website and services, we automatically collect certain information, including:

• Device Information: Type of device, operating system, browser type, IP address, and device identifiers.
• Usage Data: Pages visited, features accessed, time spent on pages, links clicked, and interaction patterns.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze usage patterns.
• Location Information: General location data derived from IP address (not precise GPS location unless you explicitly provide it).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, service providers, analytics providers, and publicly available sources, which we combine with information we collect about you.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our greenhouse monitoring and control services.
• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical support.
• Account Management: To manage your account, process transactions, and send related information.
• Marketing Communications: To send promotional materials, newsletters, and service updates (with your consent where required).
• Analytics and Optimization: To understand user behavior, optimize our services, and conduct research and development.
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and those of our users.
• Security: To detect, prevent, and address fraud, abuse, and other security concerns.
• Personalization: To tailor content and recommendations based on your preferences and usage patterns.

4. Legal Basis for Processing (GDPR)

For users in Canada and regions with data protection laws similar to GDPR, we process your personal data on the following legal bases:

• Consent: Where you have explicitly consented to the processing.
• Contract: Where processing is necessary to perform a contract with you or to take steps at your request.
• Legal Obligation: Where we are required to process data to comply with applicable laws.
• Legitimate Interests: Where we have a legitimate interest in processing your data for business purposes, provided this does not override your rights.

5. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who provide services on our behalf, including hosting providers, payment processors, and analytics services, under strict data processing agreements.
• Business Partners: With partners who assist in delivering our services, subject to confidentiality obligations.
• Legal Requirements: When required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our terms, or protect safety.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: With your explicit consent for any other purpose not described in this policy.

We do not sell or rent your personal information to third parties for their marketing purposes.

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols.
• Secure authentication mechanisms and access controls.
• Regular security audits and vulnerability assessments.
• Limited access to personal information to authorized personnel only.
• Secure disposal procedures for data that is no longer needed.

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. Retention periods vary depending on the context of the processing and our legal obligations:

• Account Information: Retained as long as your account is active, plus an additional period for legal and business purposes.
• Transaction Information: Retained in accordance with tax and accounting requirements, typically 7 years.
• Marketing Data: Retained until you unsubscribe or request deletion.
• Cookies: Retained according to their expiration dates or until you clear your browser cookies.

When information is no longer needed, we securely delete or anonymize it. If you request deletion, we will comply within the timeframe required by applicable law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request and obtain a copy of your personal information held by us in a structured, commonly used, and machine-readable format.

8.2 Correction and Update

You have the right to correct, update, or amend your personal information if it is inaccurate or incomplete. You can manage many account settings directly through your account dashboard.

8.3 Deletion

You have the right to request the deletion of your personal information, subject to certain legal exceptions. We will delete your data within 30 days of your request, unless we are required to retain it for legal or business purposes.

8.4 Opt-Out of Marketing Communications

You may opt out of receiving promotional emails and marketing communications by clicking the "unsubscribe" link in any email we send, or by contacting us directly.

8.5 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to use certain features of our website.

8.6 Restriction of Processing

You may request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.

8.7 Objection to Processing

You have the right to object to processing based on legitimate interests. We will cease processing unless we have compelling legitimate reasons to continue.

To exercise any of these rights, please contact us at hello@grovintel.shop or by mail to our address listed below. We will respond to your request within 30 days, or as required by applicable law.

9. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

• Remember your preferences and login information.
• Understand how you use our website and services.
• Analyze website performance and user behavior.
• Deliver targeted advertising and personalized content.
• Prevent fraud and enhance security.

Types of Cookies:

• Essential Cookies: Required for website functionality.
• Performance Cookies: Collect information about how you use our website.
• Functional Cookies: Enable personalized features and remember your choices.
• Marketing Cookies: Track your activity across websites for targeted advertising.

For detailed information about our use of cookies, please see our Cookies Policy.

10. Third-Party Links

Our website and services may contain links to third-party websites and services that are not operated by Grovintel Agri-Systems LP. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

11. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account. If you believe a child has provided us with information, please contact us immediately at hello@grovintel.shop.

12. International Data Transfers

Grovintel Agri-Systems LP is located in Canada. If you access our services from outside Canada, your information may be transferred to, stored in, and processed in Canada and other countries where we or our service providers operate. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different privacy laws.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold.
• The right to delete personal information collected from you.
• The right to opt-out of the sale of your personal information.
• The right not to be discriminated against for exercising your privacy rights.

To exercise these rights, contact us at hello@grovintel.shop. We will verify your identity before processing your request.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

16. Data Protection Authority

If you believe we have violated your privacy rights or if you are not satisfied with our response to your privacy concerns, you may have the right to lodge a complaint with your local data protection authority or privacy commissioner.

Last Updated: January 2026